Professional support is recommended for customers who use Upstash as part of their production systems.
Professional support includes the following services:
- Response time SLA
- Dedicated Slack/Discord Channels
- Dedicated real time support: We reserve our engineers for you to help you for cases like architecture review, product launch or data migration. Max 10 hours per / month.
Response Time SLA
- General guidance: 24 hours
- System impaired: < 12 hours
- Production system impaired: < 4 hours
- Production system down: < 1 hour
$120 per month + 10% of your monthly bill
To purchase or learn more about Professional Support, please contact us at firstname.lastname@example.org