Professional Support

Professional support is recommended for customers who use Upstash as part of their production systems.

Professional support includes the following services:

• Response time SLA
• Dedicated Slack/Discord Channels
• Dedicated real time support: We reserve our engineers for you to help you for cases like architecture review, product launch or data migration. Max 10 hours per / month.

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Response Time SLA

• General guidance: 24 hours
• System impaired: < 12 hours
• Production system impaired: < 4 hours
• Production system down: < 1 hour

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Pricing

To purchase or learn more about Professional Support, please contact us at support@upstash.com